Support vs Customization
Updated : 26 Mar 2026 (2 months ago)
Summary:
Clarifies the distinction between standard product support and customization requests on SprukoMarket.
It is important to understand the difference between support and customization when assisting customers.
What is support
Support involves helping customers use the product as provided.
Support examples
- Explaining features.
- Providing usage guidance.
- Helping resolve basic issues.
What is customization
Customization involves changing or extending the product beyond its original scope.
Customization examples
- Adding new features.
- Changing design or layout.
- Integrating external tools.
Why the difference matters
Knowing the difference helps set clear expectations with customers.
Key points
- Support is usually included.
- Customization is optional and separate.
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