When You Can Request a Refund

Refund requests on SprukoMarket are reviewed according to specific eligibility criteria and policy conditions.

Refund Eligibility

A refund may be approved only in limited circumstances related to product issues or qualifying purchase conditions.

• The item is significantly different from its description.
• The product has technical issues that cannot be resolved.
• The purchase was made accidentally or duplicated.

Non-Refundable Cases

Certain situations are not eligible for a refund, particularly when they fall outside the scope of the refund policy.

• You changed your mind after downloading the item.
• You do not have the necessary skills to use the product.
• You experience compatibility issues not stated in the product requirements.

How to Request a Refund

If your purchase meets the refund criteria, you can submit a request through your account.

• Open your purchase history.
• Select the relevant order.
• Submit a refund request with the required details.

Policy Reference

For full terms and conditions, please review the Refund Policy.