Missing Referral Troubleshooting

This article helps you troubleshoot issues where referrals, clicks, or commissions may not appear in your affiliate account.

Common reasons for missing referrals

Referrals may not be tracked if certain conditions are not met.

• The user did not complete a purchase.
• The tracking session expired before checkout.
• The referral link was not used correctly.

Tracking limitations

Some technical factors may affect referral tracking.

• Cookies may be blocked or cleared by the user.
• Users may switch devices or browsers.
• Ad blockers or privacy settings may interfere with tracking.

Invalid or ineligible referrals

Certain activities are not eligible for commissions.

• Self-referrals or personal purchases.
• Fraudulent or manipulated traffic.
• Violations of affiliate rules.

What you can do

If you experience missing referrals, you can take the following steps.

• Verify that your affiliate links are correct.
• Ensure proper usage of tracking links.
• Contact support if the issue persists.